The best place to start is to see how adequate your current customer service process is. By installing ACT! Contact Management, or other proven contact management software, you can keep track of how your business interacts with customers. You can then find points for improvement that can be brought to the attention of your sales team so as to create concrete and effective solutions that enhance the experience of your customers. Find such software intimidating? Don’t sweat it! Many suppliers of contact management software, such as Stewart Technologies, can help you choose the software that best suits your business needs. They can also set you up with an experienced ACT! contact manager who can train you and your employees on how to get the most out of your new software.
http://www.stewarttechnologies.com/blog/info-article/improve-your-sales-installing-act-contact-management-and-other-tips.php
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