Saturday, January 18, 2014

Benefits of Using Act! Contact Management Software for Your Business

If you own a business it’s wise to invest in applications like Act! contact management software to provide a better service to your customers, which can help you boost sales. The software keeps a record of all interactions you will make with your customers, whether you send them an email or have a formal meeting with them, the program will conveniently track it for you.

One of the biggest benefits this offers is the instant information you’ll have access to. For example, if a client suddenly appears in your office for a walk-in meeting, you’ll have all the essential information with a few keystrokes here and a few mouse clicks there.

This record will allow you to provide better customer care. Think again of the impromptu visit by one of your customers. You’ll leave a better impression if you remember the last transaction they made with you, which can help increase the likelihood that they’ll be a returning customer.

Wednesday, January 15, 2014

Why Do SMEs Use Peachtree Complete Accounting and Other Software?

Many SMEs use programs such as Sage 50, formerly known as Peachtree, Complete Accounting, to help them run their business. An article published on ITS Education Asia sheds light on the advantages of using such software:

Small and medium sized businesses can now buy ‘off the shelf’ accounting programs at remarkably low cost. Larger businesses will often have customized programs made for their business. The accounting programs carry out functions such as invoicing, dealing with payments, paying wages and providing regular accounting reports such as trading and profit and loss accounts and balance sheets.

The introduction of computerized accounting systems provide major advantages such as speed and accuracy of operation, and, perhaps most importantly, the ability to see the real-time state of the company’s financial position. In my experience, I have never seen a business that has upgraded to a computerized accounting system return to paper based accounting systems.

Sunday, January 12, 2014

IT Services in Baltimore: Five Information Technology Trends for 2014

With the New Year, business trends for information technology-related services provide much-needed insight into strategies that can help to steer their own, as well as their partners’, businesses toward success. Gathering input from several industry experts, SearchITChannel recently published an article detailing predictions for the IT industry in 2014, which will, undoubtedly, affect the landscape for firms offering various IT services in Baltimore, as well.

The article highlights that enabling partner business to become self-sufficient in their IT needs will be a big topic in 2014. According to Diane Krakora, CEO of PartnerPath, by allowing partners to grow into self-sufficiency, vendors are given the opportunity to scale and grow their own business.

The acceleration of the front-office buyer will also be on the agenda this year, as businesses shift control of company funds away from IT departments over to line-of-business managers.

Thursday, January 9, 2014

Network Support in Baltimore: Evolution of Network Tech to Accelerate

The evolution of network technologies is a constant one, having come a long way from dial up, ISDN, 10Mbps LAN, and PSTN. In 2014, however, George Siamos, Extreme Networks Country Manager Australia and New Zealand, predicts an acceleration to this evolution, citing massive expansion of cloud-hosted applications and bring-your-own-device (BYOD) markets, and the growing interest in software-defined networking (SDN).

An article from Techday’s James Henderson details Siamos’s predictions for the New Year, which may see a change in the landscape of providing reliable network support in Baltimore.

In the article, Siamos cites the maturity of the BYOD and cloud movements as major motivators for their adoption in 2013. This resulted in confidence among their buyers, who vendors were able to successfully equip with an understanding of the problems each technology resolved.