Monday, December 29, 2014

Act! Contact Management Software Boosts Call Center CRM Performance

Customer service representatives play a crucial role in the strong bond between businesses and their clients. They are the middle men, so to speak, who break communication barriers, working to maintain and improve sales. It’s imperative that they are well-versed in all things related to the company, from its products and services to the location of its headquarters and details of its current programs, in order to respond to the needs of the customers adequately. Unfortunately, a lot of companies are struggling to improve their customer relationship management (CRM) systems despite having amply trained customer service representatives. Comcast, the nation’s largest cable provider, is one good example of a company suffering from the effects of poor CRM. Its most recent crisis is documented in an eight-minute customer service pain call, which was widely circulated in the Internet and heard by millions of people, many of whom are both current and potential customers.

Saturday, December 27, 2014

Cash Flow Managing Essentials: Sage 50 Peachtree Complete Accounting

A well-managed cash flow is vital to the survival of a business. It serves as a gauge for the business’s performance within a given period. Business owners who want to know how much cash they have on hand to make essential analysis and projections can simply look into their cash flow records. It allows them to pay creditors and employees right on time; it also allows them to make informed decisions concerning savings and expenditures. With accounting systems for small and medium sized businesses (SMB) becoming more and more complex, however, technology is necessary. Thanks to financial computing tools like the Peachtree Complete Accounting software (now called Sage 50 Complete Accounting), SMBs can now produce and rely on accurate cash flow presentations. Several key features extremely crucial to business accounting have been identified.

Thursday, December 25, 2014

IT Services in Baltimore, MD: Protecting Employees from Cybercrime

In a study conducted by the Business Continuity Institute, results showed 73% of business continuity managers are afraid of how cybercrimes would impact business. The same managers also expressed concern over the Internet as an access point for cyber-attacks and how it should be monitored closely to protect businesses of all sizes. While there is merit to those concerns, especially after cyber-attacks on the White House and many of the largest banks on Wall Street, business owners should be more concerned about how cybercrimes affect their employees because this effect on victimized employees, in turn, ultimately impacts their business. In particular, business owners should pay more attention to identity theft.

Tuesday, December 23, 2014

Network Support in Baltimore, MD: Fend Off Hackers This Holiday Season

According to an October 28, 2014 report from The Washington Post, hackers were able to infiltrate computer networks in the White House. Investigators believe that the hackers are affiliated with the Russian government. White House officials reassured the public that only superficial documents were touched, and that the hackers were unable to gain access to classified material. This story comes as a somber reminder of how vulnerable most IT systems in the United States are; the ones based in Baltimore are no exception. This is especially true during the holiday season, as many hackers know that targeting small businesses at this time of year tends to be profitable.

Tuesday, December 9, 2014

Improve Your Sales: Installing ACT Contact Management and Other Tips

The best place to start is to see how adequate your current customer service process is. By installing ACT! Contact Management, or other proven contact management software, you can keep track of how your business interacts with customers. You can then find points for improvement that can be brought to the attention of your sales team so as to create concrete and effective solutions that enhance the experience of your customers. Find such software intimidating? Don’t sweat it! Many suppliers of contact management software, such as Stewart Technologies, can help you choose the software that best suits your business needs. They can also set you up with an experienced ACT! contact manager who can train you and your employees on how to get the most out of your new software.

Sunday, December 7, 2014

Install Peachtree Complete Accounting, Other Tips for Orderly Finances

Why compute by hand if you can do it automatically? Software like Peachtree Complete Accounting can easily help you keep track of your finances, as well as provide you with cash flow projections. There are many options available on the market, but try to stick with accounting software that is compatible with both a computer and a mobile device (smartphone or tablet). If you have questions, don’t hesitate to ask a Peachtree training expert, like one from Stewart Technologies, about the software options best suited for your business.

Friday, December 5, 2014

Know When to Ask IT Services in Baltimore to Replace Your Computers

In many cases, a slow computer means there is insufficient RAM, a problem that can easily be resolved by calling IT support in Maryland. Unfortunately, if you have recently upgraded your RAM and other hardware (or have done so several times) and are still experiencing problems, it’s time to buy a new computer. Don’t overlook the fact that computers have an upgrade limit. If there is no more space to add hardware, it’s time to look for a computer that has base specs that match or exceed the maximum specs of your old computer.

Wednesday, December 3, 2014

Remote Network Support in Baltimore: Fighting Viruses and Malware

In the past, such scenarios required all the computers to be sent to an IT service for cleaning. Today, the process is much simpler thanks to remote network support in Maryland. With IT experts able to diagnose and repair problems from their office, you save valuable time and money that would otherwise have been used to transport your IT system. Despite technological advances making it easier to resolve problems caused by viruses or malware, the best course of action is to avoid infecting your network in the first place.

Thursday, October 30, 2014

Use ACT Contact Management Software to Improve Customer Relationships

A famous quote from renowned essayist Ralph Waldo Emerson stated that a person’s greatest glory is not in never failing, but in rising up every time from each failure. As encouraging as it sounds, this is actually easier said than done, especially when it comes to business. Sensible owners would not take the risk of making an investment when there’s a very low rate of success. Business failure is often caused by two things: economic downturn and mismanagement. While the former is inevitable and not the fault of anyone involved in the business, the latter is definitely the owner’s responsibility. If you own a business and you want to eliminate the chance of failure, you have to pay attention to one of the most important aspects of a business: your relationship with your customers.

Tuesday, October 28, 2014

Peachtree Complete Accounting can Help You Perform Well

The road to bigger profits is a treacherous one. Every experienced business owner knows that for a business to thrive, tough decisions have to be made, especially when it comes to improving the business’s accounting system. Accounting data lets company owners monitor their finances and make accurate projections for their business. This helps secure assets, lessen costs, and improve marketing strategies.

Sunday, October 26, 2014

IT Services in Baltimore Can Help Fix Your Firm’s Biggest IT Issues

The business processes employed by large and mid-sized companies in Baltimore and Maryland today continue to improve because of constant developments in information technology. Communication is much faster and data storage is more reliable with the help of highly efficient networking and database systems. If you own a business and you want quick yet secure progress, consider investing in a fully functioning IT system that meets your business needs.

Friday, October 24, 2014

Employing Network Support in Baltimore to Keep Important Data Safe

Data loss can have far reaching effects on a business, big or small. It could paralyze a business’ operations, particularly if the lost information is essential for customer transactions. Besides data loss, breach in network security can lead to other problems like identity theft or sabotage. As such, business owners in Maryland who use the Internet to house vital information should be vigilant in protecting their data from being breached. Enlisting network support in Baltimore from companies who are well versed in the latest firewalls, encryptions, and other security measures would certainly aid in making sure their data remains protected.

Sunday, October 5, 2014

Act! Contact Management Trainings can Give You a Competitive Edge!

Of course, all industries can attest to the importance of customer relationships. This is why Act! designed its customer relationship management (CRM) software as more of a general platform than a specialized one. Thus, it provides all businesses with the same CRM solutions. If business owners can spare the time to learn this software, they can continue to learn more about their customers and drive their revenue. It’s a good thing that companies like Stewart Technologies can provide Act! contact management classes to show them the ropes and give them a competitive edge. One of the Act! software’s most notable features is its ‘integrated e-marketing services’, which allows businesses to differentiate their customers from their prospects. This allows them the ability to design appropriate marketing campaigns for each of them. For example, important information like phone numbers, emails, and meeting notes are automatically gathered and organized into one place.

Friday, October 3, 2014

Embrace the Future and Learn to Use Peachtree Complete Accounting!

Cost savings and increased productivity are just some of these benefits, but they mean nothing to those unfamiliar with Sage’s ERP software, let alone cloud computing. With that in mind, it’s a good idea for business owners to participate in the various training classes provided by Stewart Technologies first before they “take to the cloud.” One particular class deals with the use of Peachtree Complete Accounting (better known as Sage 50 Complete Accounting), which is an improved version of the base program. Familiarization with this software will be necessary if business owners want to avoid the challenges commonly encountered in cloud-based accounting like data encryption and data redundancy. With the help of Peachtree training classes, businesses will learn how to create backups of their data (ideally once a day) as well as keep their data up-to-date with the program’s File Maintenance function.

Wednesday, October 1, 2014

IT Services in Baltimore Protect Your Business from Security Breaches

In response to these threats, Homeland Security, together with other entities in the security industry, warned retailers to watch out for malware that can exploit the data of their company and their customers. The in-store cash register systems served as a medium for hackers in the said cases. Criminals wormed their way into the corporate network by remotely accessing the software. Retailers, tech startups, and other businesses need comprehensive IT services in Baltimore for a network setup with high-grade protection against security breaches. Established companies like Stewart Technologies, Inc. can help you map out a sound network plan that can be accessed only by your authorized staff and maintained by reputable professionals.

Monday, September 29, 2014

Network Support in Baltimore and Its Crucial Role in Cloud Computing

The role that IT specialists play in the maintenance and repair of cloud applications is truly an indispensable one. As such, businesses should make it a point to find reliable professionals, but they must still take financial constraints into consideration. If you find that employing an in-house IT team is not a cost-effective solution, then you can outsource the functions. For example, one may find remote network support in Baltimore for those living in Maryland. Businesses can choose the level or extent of network support that they will receive. The experts can either provide comprehensive services – including consultation or planning, installation, and maintenance – or they can also come to your aid when you encounter problems.

Thursday, August 28, 2014

Increase Clients’ Satisfaction Level with the Act Contact Manager

"Whether for a small or a large business, productivity is greatly increased when using a reliable interface like the user-friendly ACT contact management. This software enables you to keep a log of all client transactions, and a database of their contact information. It facilitates customer communication, allowing you to reply to inquiries and complaints in a timely manner and improve customer satisfaction. The software is also capable of determining and sorting out low and high value patrons, something that comes in very handy in selective advertising, VIP acknowledgments, and marketing-strategy enhancement. Additionally, the ACT contact manager software lets you trace lapsed customers, whom you may want to draw in again, or target in the promotion of new products and services. With the software’s stored client information feature, reaching out to reactivate their status is easier."

Tuesday, August 26, 2014

Sage 50 (Peachtree Complete Accounting): An Essential Business Tool

"Ask any business consultancy about an effective accounting software, and Sage 50 (formerly Peachtree Complete Accounting) will always come highly recommended. A product of Sage, one of the biggest players in business software today, Sage 50 continues to help small and medium sized businesses propel and manage their growth. The software is widely recognized as a leader in the market, receiving a 9.88/10 rating from reputable products review site, Top Ten Reviews"

Sunday, August 24, 2014

Reliable IT Services in Baltimore Provide Effective Tech Solutions

"While the prospects of SDN are being more closely scrutinized, companies can consider other more entrenched solutions, like cloud computing. This allows businesses to share resources, most notably storage space, under a single ‘cloud’. However, a private server can also be established, allowing a business to centralize all of its functions or departments under a single cloud. A private cloud server also grants greater data security and control since all transfers and access are strictly monitored. Using outside IT support in Maryland, the application and implementation of both SDN and cloud computing solutions can go much more smoothly, without the need for hiring new staff. Through these consultancy services, companies are allowed better flexibility in adopting solutions that will work best in any stage of their operations."

Friday, August 22, 2014

Get Reliable Network Support in Baltimore to Prevent Database Problems

"Another important database maintenance routine that needs to be done is the creation of backups of stored data, mainly to prevent the blow back from a crash or power failure, similar to what happened to the State Department database. Several backup methods and protocols may be adopted, and the ideal one will depend on the size of the database, the nature of the data stored, and other factors that providers of reliable network support in Maryland take into account. With their experience and expertise, any backlog caused by a database failure can be safely mitigated."

Sunday, August 3, 2014

CRM Systems like Act! Contact Management Software Help Net You Sales

"A good example of this is Stewart Technologies’ helpful Act! contact management software. One of its impressive features is its History function. With all of the customer interactions a manager goes through, it is no surprise that some are forgotten or fall through the cracks. This can result in lost sales, but with a record of those dealings, a company can follow up on all of them, which is what the History function does. Another area a CRM system can help a business in is its expansion plans. As an example, Act! contact management software has algorithms that screen your contacts to determine which ones will make excellent customers for your company. Additionally, these calculations- which are based on age, data, dollar value and more - help influence who to prioritize in any dealings. The programmed automation also helps maintain logistics, like supply and contract renewals, to foster growth."

Friday, August 1, 2014

Accounting and Other Business Matters Made More Manageable

"One way to avoid the hassles of bookkeeping is to use accounting software like the accurate Peachtree complete accounting system offered by Stewart Technologies. There are other reasons why your company should adopt such programs nowadays. First, current apps have developed to become more intuitive. After the many years of development, modern programs often have easy-to-use interfaces, while displaying all of the necessary information that a company might need. An example of this would be Peachtree accounting’s ability to integrate other software like Microsoft Excel, Word, and Outlook."

Wednesday, July 30, 2014

In Need of IT Services in Baltimore? Know when to Upgrade your System

"April 8, 2014 marked the end of software support for Windows XP. If your business is still using this operating system, all your doors and gates are practically unlocked, just waiting for hackers to waltz in and take what they need. Also, having an expired warranty for support can get you in deep water once you have to pay for repair or security services. The best way to know if you are already due for a system upgrade is to call up professionals like those from Stewart Technologies. Be sure to always have a responsible team around to give you professional IT services in Maryland, should your servers fail and you need to get your system back to good working order before your business starts posting losses. "

Monday, July 28, 2014

Facts on Network Support in Maryland: Securing your Corporate Servers

Make sure that there are always backup copies of all your company files and documents, and while you’re at it, you should look into redundancy security options as well. Never leave a file on its own; even your paper documents might need to be transferred to a digital copy. This way, should a crisis occur and some of your documents are destroyed, you will have something to go back to. If you’re looking for efficient network support in Baltimore or Maryland in general, then consult reliable companies like Stewart Technologies who can help you keep your servers secure from outside interference as well as from internal leakage of information.

Wednesday, July 2, 2014

ACT! Contact Management Training Enables Successful Customer Relations

To avoid any such shortcoming, a company needs to develop an effective customer relations strategy with the help of a contact management program like ACT!. Informative online ACT! training sessions instruct key members of staff on how to launch a social media campaign to reach out to customers and gauge their temperament. In a crisis event, the company can then come up with a more structured message that can restore the public’s confidence.

Monday, June 30, 2014

Peachtree Complete Accounting Training Helps You Meet Global Standards

The prevalence of Peachtree training programs in the years to come shouldn’t come as a surprise, since even state governments agree with what the FASB-IASB hopes to achieve. Meanwhile, businesses in the telecoms, construction, real estate, and software industries would be better equipped to meet future accounting challenges head-on if they train their staff for the coming changes beforehand.

Saturday, June 28, 2014

IT Services in Baltimore Offer End-to-End Support for Small Businesses

The issue got resolved within a day, and various workarounds were proactively offered. The response may have been superb, but the outage at any rate left a huge impact on small or mid-size businesses for whom every hour counts. The good news is that businesses can prepare for untimely breakdowns by means professional IT services in Baltimore.

Friday, June 27, 2014

Network Support in Baltimore Improves Direct Marketing Strategies

Baltimore businesses can find that direct marketing offers profitable outcomes. However, database management can be fraught with challenges, especially for those who lack formal training in information technology. Yet with professional network support in Baltimore, a company can identify these challenges and perform the necessary maintenance or improvements.

Thursday, May 8, 2014

Using ACT Contact Management Software to Build Professional Links

Customer Relationship Management (CRM) software comes in handy in saving all relevant client data in a format that’s easily accessible. Not only does CRM software serve as a digital notepad, it can also boast other features that users will find extremely useful, such as the ability to market services to the right prospects and customers.

In choosing CRM software, business owners should always go for the systems that offer the most useful functions. Popular platforms, such as the reliable ACT contact management software series, often boast features suggested and requested by veteran users. Businesses can’t go wrong with a customer management platform that sees a lot of professional use.

Tuesday, May 6, 2014

Preparing for Business with Peachtree Complete Accounting Software

    Yoneda: Once taxes are filed, it's a good idea to reflect on any items or issues that made the 2013 tax return burdensome. Were you unsure of total income? Was it difficult to categorize expenses? Consider accounting software that will assist you with that throughout the year."

Bookkeeping might sound like a dated procedure, yet the importance of record-keeping in the preparation of taxes can’t be stressed enough, especially for small businesses. However, that doesn’t mean businesses have to stick to archaic record books to keep tabs on their transactions. Business owners should utilize computer programs such as the handy Peachtree Complete Accounting series of software to handle bookkeeping tasks.

Sunday, May 4, 2014

How IT Services in Baltimore Help You Set Up Small Business Offices

Installing Ethernet cables and patch panels may be too complicated for business owners and their staff though. While there may be books and other resources that can guide a small business staff to set up Ethernet cables and others, doing the task on their own may not turn out well. For this reason, business owners can consider opting for IT services in Maryland instead to ensure a smooth network setup.

Procuring office space is a good start for a small business. However, a small business needs to have the right computer equipment, as well as a secured network. Once these things are in place, a small business can look forward to accomplishing their respective work tasks easily and efficiently.

Friday, May 2, 2014

Protecting Customer Data with Help of Network Support in Baltimore

    "In the second quarter of this year, the overall security appliance market grew to $2.13 billion, or 6.1% year-over-year growth. The market is expected to grow to $10.17 billion by 2017 and increase of almost 500%."

A business with inefficient network security can likely become a victim of data breach and lose customers in the process. This is exactly what happened to a top online retail store back in December, where at least 40 million customer accounts were hacked. Baltimore businesses can learn from this incident and hire network support in Baltimore to ensure systems are in place to protect their data and to maintain trust with their customers.

Wednesday, April 30, 2014

Act! Contact Management Can Help You Make Sense of Diverse CRM Data

One tool that can help managers make sense of the highly diverse data available in CRM and turn it into business knowledge is Swiftpage’s Act! Contact Management software. One of the most popular CRM software products, the program can collect data from business’ social media accounts, productivity tools, and accounting records. Data that it has gathered can then be easily presented in a simplified manner using automatically generated reports.

Another advantage of the software is that it can be easily deployed by businesses of any size. It is very easy to learn and companies like Stewart Technologies can teach new users how to use the software by providing extensive Act! training online.

Thursday, April 24, 2014

BYOD and Its Alternatives May Transform IT Services in Baltimore

The “bring your own device” (BYOD) model for the future of enterprise offices has been the subject of heated debate over the last few years. Although many companies are still mulling over whether or not to adopt BYOD, the model and its alternatives make it hard not to imagine that it may transform IT services in Baltimore and how they are provided.

Questions to Ask Yourself When Hiring Network Support in Baltimore

Computers have become a necessity in today’s business world. After all, computers have made many business processes - like documentation and computing - easier for employees to perform. However, if your business makes use of multiple computers, printers, and other devices, it may be time to take advantage of computer network support in Maryland.

Whether you need reliable network support in Baltimore or in other cities in Maryland, be sure to contact a reputable IT solutions firm like Stewart Technologies, Inc. to help you set up your network. Afterward, ask yourself the following questions to help give the IT firm a clearer picture of what you need out of your network.

Friday, April 11, 2014

Great Reason for Peachtree Training: Sage is Best Accounting Software

Business owners and managers have gained another great reason to undergo Peachtree training from companies, like Stewart Technologies, that can provide in-depth instruction on the subject: Sage (Peachtree’s new brand name) recently won two awards from eChannelNEWS’ Reseller Choice Awards.

Any company that wants to excel in its industry of choice needs to make sure that it has the right tools to make measuring, processing, and communicating financial information both effective and efficient. To keep up with the large volume of information that growing businesses generate on a daily basis, its accounting practices must be up to the challenge. This is the advantage that Sage 50- formerly Peachtree Complete Accounting software- offers businesses that use it.

Saturday, January 18, 2014

Benefits of Using Act! Contact Management Software for Your Business

If you own a business it’s wise to invest in applications like Act! contact management software to provide a better service to your customers, which can help you boost sales. The software keeps a record of all interactions you will make with your customers, whether you send them an email or have a formal meeting with them, the program will conveniently track it for you.

One of the biggest benefits this offers is the instant information you’ll have access to. For example, if a client suddenly appears in your office for a walk-in meeting, you’ll have all the essential information with a few keystrokes here and a few mouse clicks there.

This record will allow you to provide better customer care. Think again of the impromptu visit by one of your customers. You’ll leave a better impression if you remember the last transaction they made with you, which can help increase the likelihood that they’ll be a returning customer.

Wednesday, January 15, 2014

Why Do SMEs Use Peachtree Complete Accounting and Other Software?

Many SMEs use programs such as Sage 50, formerly known as Peachtree, Complete Accounting, to help them run their business. An article published on ITS Education Asia sheds light on the advantages of using such software:

Small and medium sized businesses can now buy ‘off the shelf’ accounting programs at remarkably low cost. Larger businesses will often have customized programs made for their business. The accounting programs carry out functions such as invoicing, dealing with payments, paying wages and providing regular accounting reports such as trading and profit and loss accounts and balance sheets.

The introduction of computerized accounting systems provide major advantages such as speed and accuracy of operation, and, perhaps most importantly, the ability to see the real-time state of the company’s financial position. In my experience, I have never seen a business that has upgraded to a computerized accounting system return to paper based accounting systems.

Sunday, January 12, 2014

IT Services in Baltimore: Five Information Technology Trends for 2014

With the New Year, business trends for information technology-related services provide much-needed insight into strategies that can help to steer their own, as well as their partners’, businesses toward success. Gathering input from several industry experts, SearchITChannel recently published an article detailing predictions for the IT industry in 2014, which will, undoubtedly, affect the landscape for firms offering various IT services in Baltimore, as well.

The article highlights that enabling partner business to become self-sufficient in their IT needs will be a big topic in 2014. According to Diane Krakora, CEO of PartnerPath, by allowing partners to grow into self-sufficiency, vendors are given the opportunity to scale and grow their own business.

The acceleration of the front-office buyer will also be on the agenda this year, as businesses shift control of company funds away from IT departments over to line-of-business managers.

Thursday, January 9, 2014

Network Support in Baltimore: Evolution of Network Tech to Accelerate

The evolution of network technologies is a constant one, having come a long way from dial up, ISDN, 10Mbps LAN, and PSTN. In 2014, however, George Siamos, Extreme Networks Country Manager Australia and New Zealand, predicts an acceleration to this evolution, citing massive expansion of cloud-hosted applications and bring-your-own-device (BYOD) markets, and the growing interest in software-defined networking (SDN).

An article from Techday’s James Henderson details Siamos’s predictions for the New Year, which may see a change in the landscape of providing reliable network support in Baltimore.

In the article, Siamos cites the maturity of the BYOD and cloud movements as major motivators for their adoption in 2013. This resulted in confidence among their buyers, who vendors were able to successfully equip with an understanding of the problems each technology resolved.