Monday, December 29, 2014

Act! Contact Management Software Boosts Call Center CRM Performance

Customer service representatives play a crucial role in the strong bond between businesses and their clients. They are the middle men, so to speak, who break communication barriers, working to maintain and improve sales. It’s imperative that they are well-versed in all things related to the company, from its products and services to the location of its headquarters and details of its current programs, in order to respond to the needs of the customers adequately. Unfortunately, a lot of companies are struggling to improve their customer relationship management (CRM) systems despite having amply trained customer service representatives. Comcast, the nation’s largest cable provider, is one good example of a company suffering from the effects of poor CRM. Its most recent crisis is documented in an eight-minute customer service pain call, which was widely circulated in the Internet and heard by millions of people, many of whom are both current and potential customers.

Saturday, December 27, 2014

Cash Flow Managing Essentials: Sage 50 Peachtree Complete Accounting

A well-managed cash flow is vital to the survival of a business. It serves as a gauge for the business’s performance within a given period. Business owners who want to know how much cash they have on hand to make essential analysis and projections can simply look into their cash flow records. It allows them to pay creditors and employees right on time; it also allows them to make informed decisions concerning savings and expenditures. With accounting systems for small and medium sized businesses (SMB) becoming more and more complex, however, technology is necessary. Thanks to financial computing tools like the Peachtree Complete Accounting software (now called Sage 50 Complete Accounting), SMBs can now produce and rely on accurate cash flow presentations. Several key features extremely crucial to business accounting have been identified.

Thursday, December 25, 2014

IT Services in Baltimore, MD: Protecting Employees from Cybercrime

In a study conducted by the Business Continuity Institute, results showed 73% of business continuity managers are afraid of how cybercrimes would impact business. The same managers also expressed concern over the Internet as an access point for cyber-attacks and how it should be monitored closely to protect businesses of all sizes. While there is merit to those concerns, especially after cyber-attacks on the White House and many of the largest banks on Wall Street, business owners should be more concerned about how cybercrimes affect their employees because this effect on victimized employees, in turn, ultimately impacts their business. In particular, business owners should pay more attention to identity theft.

Tuesday, December 23, 2014

Network Support in Baltimore, MD: Fend Off Hackers This Holiday Season

According to an October 28, 2014 report from The Washington Post, hackers were able to infiltrate computer networks in the White House. Investigators believe that the hackers are affiliated with the Russian government. White House officials reassured the public that only superficial documents were touched, and that the hackers were unable to gain access to classified material. This story comes as a somber reminder of how vulnerable most IT systems in the United States are; the ones based in Baltimore are no exception. This is especially true during the holiday season, as many hackers know that targeting small businesses at this time of year tends to be profitable.

Tuesday, December 9, 2014

Improve Your Sales: Installing ACT Contact Management and Other Tips

The best place to start is to see how adequate your current customer service process is. By installing ACT! Contact Management, or other proven contact management software, you can keep track of how your business interacts with customers. You can then find points for improvement that can be brought to the attention of your sales team so as to create concrete and effective solutions that enhance the experience of your customers. Find such software intimidating? Don’t sweat it! Many suppliers of contact management software, such as Stewart Technologies, can help you choose the software that best suits your business needs. They can also set you up with an experienced ACT! contact manager who can train you and your employees on how to get the most out of your new software.

Sunday, December 7, 2014

Install Peachtree Complete Accounting, Other Tips for Orderly Finances

Why compute by hand if you can do it automatically? Software like Peachtree Complete Accounting can easily help you keep track of your finances, as well as provide you with cash flow projections. There are many options available on the market, but try to stick with accounting software that is compatible with both a computer and a mobile device (smartphone or tablet). If you have questions, don’t hesitate to ask a Peachtree training expert, like one from Stewart Technologies, about the software options best suited for your business.

Friday, December 5, 2014

Know When to Ask IT Services in Baltimore to Replace Your Computers

In many cases, a slow computer means there is insufficient RAM, a problem that can easily be resolved by calling IT support in Maryland. Unfortunately, if you have recently upgraded your RAM and other hardware (or have done so several times) and are still experiencing problems, it’s time to buy a new computer. Don’t overlook the fact that computers have an upgrade limit. If there is no more space to add hardware, it’s time to look for a computer that has base specs that match or exceed the maximum specs of your old computer.

Wednesday, December 3, 2014

Remote Network Support in Baltimore: Fighting Viruses and Malware

In the past, such scenarios required all the computers to be sent to an IT service for cleaning. Today, the process is much simpler thanks to remote network support in Maryland. With IT experts able to diagnose and repair problems from their office, you save valuable time and money that would otherwise have been used to transport your IT system. Despite technological advances making it easier to resolve problems caused by viruses or malware, the best course of action is to avoid infecting your network in the first place.