Wednesday, July 2, 2014
ACT! Contact Management Training Enables Successful Customer Relations
To avoid any such shortcoming, a company needs to develop an effective customer relations strategy with the help of a contact management program like ACT!. Informative online ACT! training sessions instruct key members of staff on how to launch a social media campaign to reach out to customers and gauge their temperament. In a crisis event, the company can then come up with a more structured message that can restore the public’s confidence.